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Who makes your Garden Dog®?

Who makes your Garden Dog®? The Garden Dog ® is crafted for Portillo's with 100% plant-based protein by Field Roast.  Menu

Will you be bringing back specialty pastas, salads, and/or wraps?

Will you be bringing back specialty pastas, salads, and/or wraps? At this time we do not have any plans to bring back items taken off our menu.   Menu

How do I update my account?

How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering

Does the gravy for the Italian beef contain gluten?

Does the gravy for the Italian beef contain gluten? Our beef and gravy does not contain gluten, however cross contamination is possible. We recommend ordering the Take & Make Beef and gravy to ensure no cross contamination.   Menu

Do all of your locations look the same?

Do all of your locations look the same? No, that’s what makes Portillo's so special! All of our locations are different, some of our themes are Diner, Prohibition, 70's, Chicago and Garage check them all out!  Our Restaurants

Do you have gluten free pasta or buns?

Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun.  Menu

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

How do I place a shipping order?

How do I place a shipping order? You can place a shipping order by clicking here . Please note that we only have an official partnership with Tastes of Chicago for shipping orders. Orders for shipping placed through any other website or vendor are not affiliated with Portillo's. Shipping

I need help placing an order.

I need help placing an order. If you need help placing an order, please call 866-986-2333. Shipping

My shipping address is wrong, how do I fix it?

My shipping address is wrong, how do I fix it? Please call 866-986-2333 or Contact Us  as soon as you notice the address is incorrect. We will need 2 business days to correct the issue. All requests need to include the order number and the new address.  Shipping

How do I cancel my order?

How do I cancel my order? Please call 866-986-2333 or  Contact Us . All cancellation or change requests must include the billing name and the order number. Although we will make every effort to process your cancellation or change request, we cannot guarantee that we will be able to make th

Can I ship outside the United States?

Can I ship outside the United States? We are able to ship our products anywhere in the United States. We are not able to ship to Canada or outside the United States at this time.  Shipping

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