Search Results

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards

Do you sell fried chicken at any of your locations?

Do you sell fried chicken at any of your locations? While we do not offer bone-in fried chicken on our menu, all Portillo's restaurants offer chicken tenders. Catering

How many sandwiches can I make per pound of beef?

How many sandwiches can I make per pound of beef? One pound of Portillo's Italian beef yields (8) 4-inch sandwiches. Catering

What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

How do I purchase a Gift Card?

How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards

Is there a way to track my gift card?

Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey

Which items on your menu are Gluten free?

Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here: https://www.portillos.com/nutrition/ Menu

How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

I cooked the food and it didn't taste as good.

I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping

How is the beef sold?

How is the beef sold? There are two ways to order Portillo’s Italian beef. If you’re looking for ready-to-serve buffet-style catering, order under the “Party Packages” category here . These Party Packages are full meals, including prepared Italian beef, hot gravy and wa