Terms & Conditions

Welcome to the Web site of Portillo’s Hot Dogs, LLC (the "Site"), currently located at http://www.portillos.com. Please read the following rules and understand that when you use the Site, it means that you agree to follow the guidelines and conditions outlined in it (the "Agreement"). From time to time, the terms of the Site may change. Anytime you use the Site, it means that you accept and will abide by the Agreement and any changes to the Terms and Conditions.


What This Site Contains
Our Web site contains information about our various concepts, including Portillo's Hot Dogs, Barnelli’s Pasta Bowl and Portillo’s Home Kitchen. Check out the locations nearest you. You can also obtain information about working for Portillo's! When visiting our Web site, don’t forget to browse in our E-Store and order some favorite items to ship to your friends. Be sure to visit us in person to discover the great food and quality service that put Portillo’s in a class by itself!

Use of Materials on This Web Site
Unless otherwise noted, Portillo’s Hot Dogs, LLC owns or controls the copyrights and trademarks for all the photographs, illustrations, designs, icons, logos and written material (the "Contents") appearing on the Portillo’s Hot Dogs, LLC Web site. The Site as a whole is also protected by copyright and trademark laws.

The trademarks, logos, and service marks (collectively, the "Trademarks") displayed on the Portillo’s Hot Dogs, LLC Web site are registered and unregistered Trademarks of Portillo’s Hot Dogs, LLC, its affiliates and others.

You may download one copy of the Contents and any downloadable materials in temporary storage on your computer for PERSONAL USE ONLY. You have no rights, title, or interest to any materials you download. You may NOT reproduce, distribute, change, display, re-create, publish, re-post, transmit, sell or otherwise use the Contents of the Site without the written permission of Portillo’s Hot Dogs, LLC. Any unauthorized use of the Trademarks, images, photographs, or illustrations may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

If you are an owner of intellectual property who believes your intellectual property has been improperly posted or distributed through this Web site, please notify Portillo’s Hot Dogs, LLC immediately at the following address: 2001 Spring Road, Suite 400, Oak Brook, IL 60523. Attention: Legal Department.

You may not use contact information provided on this Web site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the Web site or to surreptitiously intercept any system, data or personal information from the Web site. You agree not to interrupt or attempt to interrupt the operation of the Web site in any way. Portillo’s Hot Dogs, LLC reserves the right, in its sole discretion, to limit or terminate your access to or use of this Web site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Portillo’s Hot Dogs, LLC or any of its affiliates may be entitled at law or in equity.

Your Communications to Portillo’s Hot Dogs, LLC
Portillo’s Hot Dogs, LLC appreciates feedback from customers and visitors to our Site. Please be aware that anything you transmit or post--your suggestions, know-how, techniques, concepts, ideas, and other submissions (“Comments”)--become the sole property of Portillo’s Hot Dogs, LLC. Portillo’s Hot Dogs, LLC is free to use for any purpose whatsoever, and without any compensation to you, any Comments you send to the Web site, including but not limited to publishing, or developing, manufacturing, and marketing products using such information. Except as governed by our Online Privacy Statement, any communication or material you transmit to the Portillo’s Hot Dogs, LLC Web site by electronic mail or otherwise, including any data, questions or answers, comments, and suggestions is, and will be treated as non-confidential and non-proprietary. You agree that Comments you submit to the Site do not violate the right of any other person. You also agree that Comments you submit do not contain libelous, unlawful, abusive, or obscene material. You agree that you are completely responsible for the content of any Comments you make.

Portillo’s Birthday Club Offer Terms
The following limitations apply to the Portillo’s Birthday Club offers:
▪ Email birthday offer must be printed and presented or shown on mobile device at time of order.
▪ Guest must present photo ID to confirm birth date at time of placing order.
▪ Offer has no cash value and is non-transferable.
▪ Offer can only be used once.
▪ Offer cannot be used in conjunction with any other offers, discounts or coupons.
▪ Offer is available for dine-in and is not available in the drive-thru.
▪ Offer good only on the birthday shown on the email and expires after that date.
▪ Valid email address required to receive Portillo’s emails and offers.
▪ For children under 13, a parent or legal guardian must complete the registration for the children to participate in Portillo’s Birthday Club and must provide the parent or legal guardian’s email address.
▪ Offers are subject to change and may be modified or discontinued at any time.
▪ Guests may opt out of receiving Portillo’s Birthday Club emails and other offers from Portillo’s Hot Dogs, LLC by unsubscribing. To unsubscribe, click on the unsubscribe link included in the email you receive from Portillo’s Hot Dogs, LLC. Please note that unsubscribing from emails from Portillo’s Hot Dogs, LLC will result in the removal of you and any children you have registered from Portillo’s Birthday Club, and anyone removed will no longer receive Portillo’s Birthday Club offers and other email offers from the company.

The material in the Portillo’s Hot Dogs, LLC site could include technical inaccuracies or other errors. YOUR USE AND BROWSING OF THE SITE IS AT YOUR OWN RISK. Neither Portillo’s Hot Dogs, LLC nor any other party involved in creating, producing, or delivering the Web site shall be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Portillo’s Hot Dogs, LLC Web site. To the extent applicable law disallows the limitation or exclusion of liability for incidental and consequential damages, the preceding limitation may not apply to you. Portillo’s Hot Dogs, LLC’s total liability to you for all losses, damages, and causes of action (in contract, tort (including without limitation, negligence), or otherwise) will not exceed the amount you paid to access this Site.

Portillo’s Hot Dogs, LLC does not warrant that the functional aspects of the Site or the server that makes it available are free of viruses or other harmful components. Without limiting the foregoing, everything on the Portillo’s Hot Dogs, LLC site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the excluding of implied warranties, so some of the above exclusions may not apply to you.

Portillo’s Hot Dogs, LLC reserves the right to make changes to the Site at any time without notice.

Portillo’s Hot Dogs, LLC has not reviewed all of the sites that have linked themselves to the Portillo’s Hot Dogs, LLC site and is not responsible for the contents of any off-site pages or any other sites linked to this Site. The inclusion of any link to such sites does not imply that Portillo’s Hot Dogs, LLC endorses or supports the sites. Your linking to any other off-site pages or other sites is at your own risk. If you want to link to the Portillo’s Hot Dogs, LLC Web site, you should contact guestservices@portillos.com before creating that link so the site may be previewed. Portillo’s Hot Dogs, LLC does not allow the unauthorized use of its logos, trademarks, or other graphics to create links. Text links are permitted only upon prior written approval and must be made to the Site home page at http://www.portillos.com rather than to any other specific pages within the Site.

Special E-Store Provisions
Additional terms and conditions apply if you plan to place an order online. Please review these provisions prior to placing your order.

  • Taxes and Shipping

The Customer shall be responsible for the payment of all sales, use, and similar taxes, and shipping and handling charges relating to the purchase of products from Portillo's online E-Store.

  • Cancellations

Orders may be canceled by phone at 630-851-5151, or by fax to 630-851-1240 at least two (2) business days prior to the ship date. All cancellation requests must include the billing name and order number. Although we will make every effort to process your cancellation request, an order cannot be cancelled once it has been prepared for shipment or sent out for delivery.

  • Delivery Dates

The delivery of E-Store products is handled by UPS. Since delivery may be affected by weather or labor conditions beyond UPS’s control, UPS cannot guarantee delivery dates. Accordingly, Portillo's is not able to guarantee delivery dates.

General Provisions
Your access and use of this Site is subject to the above Terms and Conditions and other applicable laws. By accessing and browsing this Site, you accept, without limitation or qualification, these Terms and Conditions. Portillo’s Hot Dogs, LLC may at any time revise these terms. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions. Portillo’s Hot Dogs, LLC controls and operates the Portillo’s Hot Dogs, LLC Web site from its headquarters in Oak Brook, Illinois, United States of America, and makes no representation that these materials are appropriate or available for use in other locations. If you use this Site from other locations, you are responsible for compliance with applicable local laws.

If any portion of these terms is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law to the greatest extent possible, and the remainder of the provisions shall remain in full force and effect. Any cause of action you may have with respect to the Site must be commenced within one year after the claim or cause of action arises, or such claim or cause of action is barred. These terms will be governed by and construed in accordance with the laws of the State of Illinois, United States of America, without regard to its conflicts of law provisions.

Revised 7/1/16