The Portillo’s Concierge is responsible for answering calls and emails from our guest related to catering orders, shop and ship orders, and guest service requests. Portillo’s Concierge acts as the voice of Portillo’s and is an extension of our restaurant(s). Portillo’s looks for creative, innovative and results oriented individuals who thrive in a fast-paced environment. Strong communication skills, both written and oral, are paramount for the position.
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
Family: Work together to make everyone feel at home, and we step up when someone needs help
· Following Portillo’s Off-Premises and Guest Services policies and procedures while assisting guests and team members.
· Helps guests feel like family insuring confidence in Portillo’s.
· Embraces training of new product offerings, process changes, and compliance related topics.
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
· Takes initiative to help guests and team members in the day to day
· Looks at our current processes and makes suggestions for improvements.
· Increases revenue by meeting catering call and guest services goals.
· Communicating and listening to the questions and requests carefully.
· Asking appropriate follow up questions regarding the event and connecting with the guest.
Energy: We move with urgency and passion, while maintaining attention to detail
· Subtly takes control of the call, following the call flow and guiding the guest through the process.
· Quickly and accurately responds to email, Salesforce and voicemail inquiries.
· Add value and participation in Portillo’s sponsored functions and meetings.
Fun: We entertain our guests, we connect authentically, and we make each other smile
· Serves as a Brand ambassador for our brand.
· Attends company sponsored meetings and events throughout the year.