Search Results

Which days do you ship?

Which days do you ship? Food Orders: Sunday – No Arrivals Monday - No Arrivals Tuesday – Next Day Standard & Next Day Priority Wednesday – Standard 2-day, Next Day Standard, Next Day Priority Thursday - Standard 2-day, Next Day Standard, Next Day Priority Friday - Standard 2-da

When will my order be shipped?

When will my order be shipped? You select the arrival date during the checkout process. We offer free shipping for delivery Wednesday – Friday (excluding holidays) . Orders placed for same day shipping must be made before

Refunds and Cancellations

Refunds and Cancellations All orders are final sale and no refund will be given. If an item arrives damaged or spoiled, please fill out our contact form at C ontact Us so we can assist. Shipping

What are your shipping options and prices?

What are your shipping options and prices? We use FedEx to handle our shipping needs, to best ensure delivery of fresh products. Standard shipping is 2 day (second business day). You select your order arrival date at order checkout. Other options next day or Saturday delivery may be availa

When will my order be delivered?

When will my order be delivered? You are able to specify your preferred arrival date when placing your nationwide shipping order. A package may arrive on or before your selected date. Although we try to schedule delivery for this date, we cannot guarantee these dates since delivery is con

Can a time frame be requested for delivery?

Can a time frame be requested for delivery? When placing the order, you pick the date of delivery. FedEx doesn't guarantee a time of delivery. Shipping

How do I send packages to more than one address?

How do I send packages to more than one address? When choosing a package it gives you the option of 'ship to' and the options 'myself' or 'other'. If 'other' is chosen please enter the recipients name in the box. Shipping

How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

How will I know that my order has been received?

How will I know that my order has been received? If you have not been contacted via e-mail by the Portillo's E-Store within 24 hours of placing your order online, please check your spam. If you don't see the email confirmation after checking your spam, please Contact Us . In order for us to

My box was delivered a day late.

My box was delivered a day late. We apologize that your order was delivered late, please reach out to our shipping department if you need help. 866- Yum-Beef Shipping

I want to order this for a Christmas gift, when should I place my order?

I want to order this for a Christmas gift, when should I place my order? We would suggest you place the order in advance to arrive before the week of Christmas as FedEx has high demands at this time. Shipping

My package is damaged.

My package is damaged. We apologize that your box arrived damaged. Please send photos of damages and order number to C ontact Us . In some cases, FedEx will need you to reship the product back, so please do not dispose of any of the product until contacted for next steps. Shipping