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Who do I talk to about an issue with my order?

Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck

How do I update my account?

How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering

How can I place a pickup order?

How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering

I’m looking to place an order, what is the best way to do this?

I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering

I don’t have a cell phone/way to get online. How can I place my order in advance?

I don’t have a cell phone/way to get online. How can I place my order in advance? We are happy to place your order upon arrival; we have team members available to assist you once you arrive. We will work quickly to place and prepare your order for you. Ordering

How early can I place an order?

How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering

How do I cancel my order?

How do I cancel my order? If you placed your order for ASAP you are unable to change this order. If you have placed your order for a future date or time you can modify it by logging in to your Portillo's account. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or

How do I add, remove, and edit payment card information?

How do I add, remove, and edit payment card information? To remove a card, please log into your Portillo's account. Click on your account settings and you can delete any credit card or gift card from your account. You can add a card at check out. Ordering

Where can I go to place a delivery order?

Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app. Ordering

How do I modify my order?

How do I modify my order? If you have placed your order for immediate pickup or delivery, we are unable to modify the order. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canc

When is my restaurant getting online ordering and delivery?

When is my restaurant getting online ordering and delivery? We currently offer online ordering at all of our restaurants. Delivery service is available at every restaurant via online ordering. Ordering

Do you offer your catering menu for online ordering?

Do you offer your catering menu for online ordering? Yes, you can access our printed Catering menu or for a specific location here . Ordering