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I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

Which items on your menu are Gluten free?

Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here:  https://www.portillos.com/nutrition/ Menu

Is there nutritional information available?

Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information.  Menu

Will you be changing the menu options?

Will you be changing the menu options? We do not have plans to change the menu at this time.  Beef Bus® Food Truck

Is the Garden Dog® a limited time offer?

Is the Garden Dog® a limited time offer? The Garden Dog ® is a new menu item for Portillo's. Menu

Why was the line/wait-time so long when there are only a few items on the menu?

Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can. 

Do you have plain buns for the hot dogs?

Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs.  Menu

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

What is on top of the hamburger buns?

What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun.  Menu

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

Where is the nutritional information?

Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu

How can I place a pickup order?

How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup".  Ordering

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