Can I customize a salad for a group? Yes, you can request items to be removed or left on the side for our salads. Catering
Does the catering salads come with bread? No, the catering salads do not come with bread. Catering
Do you have Boxed lunches? We do offer fast packs which are pre-made sandwiches. Catering
Do you have and cookies or dessert bar trays? We do not offer cookies or dessert bar trays at this time. Catering
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services
How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $10. Guest Services