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When ordering a standard box, may items be substituted?

When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages. Shipping

Why can't a box be paid for at the restaurant?

Why can't a box be paid for at the restaurant? To maintain our quality of service, our restaurant staff focuses on serving food for immediate consumption and are not trained on all of the issues involved in shipping food products. Our shipping department is a separate operating division create

Where can I find the next Beef Bus® stop?

Where can I find the next Beef Bus® stop? Follow @BeefBusOffical on X and Instagram for regular updates. Beef Bus® Food Truck

The Beef Bus® was not at a location announced previously, why?

The Beef Bus® was not at a location announced previously, why? We understand that our fans are excited to visit the food truck and we sincerely apologize if this happens. Sometimes things don't work out as planned and we are not able to have the truck in a previously announced location. When thi

What menu items are available on the Beef Bus®?

What menu items are available on the Beef Bus®? Prices will vary by location visit and include sales tax: Regular Italian beef sandwich Sweet peppers, hot giardiniera and mozzarella cheese each available for an additional charge Chicago-style hot dog Signature crinkle-cut fries Cheese sauce Ca

Will you be changing the menu options?

Will you be changing the menu options? We do not have plans to change the menu at this time. Beef Bus® Food Truck

What methods of payment are accepted on the Beef Bus®?

What methods of payment are accepted on the Beef Bus®? We accept cash, VISA, Master Card, Discover and American Express. Beef Bus® Food Truck

Can I order catering or packaged products from the Beef Bus®?

Can I order catering or packaged products from the Beef Bus®? No, but those items can be purchased here . We ship to all 50 of the United States; we do not offer international shipping at this time. Beef Bus® Food Truck

Can I franchise a Portillo’s food truck?

Can I franchise a Portillo’s food truck? Portillo's does not franchise any of its locations, this includes its food truck(s). Beef Bus® Food Truck

Why is there a limit to how many sandwiches I can order?

Why is there a limit to how many sandwiches I can order? The order cap is to help ensure that we are able to serve as many hungry fans as possible and to help keep the wait-times down. Due to the overwhelming excitement and support from our fans and the limited size of our kitchen and crew, each per

How many food trucks does Portillo's have?

How many food trucks does Portillo's have? We only have the one…for now! Beef Bus® Food Truck

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping