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Who do I talk to about an issue with my order?

Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck

How can I track when my food is supposed to arrive?

How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery

Will I get a call when my food arrives?

Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off. Delivery

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders. Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

Do you have a minimum order total for delivery?

Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery

What is your delivery zone?

What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery

Where can I find the next Beef Bus® stop?

Where can I find the next Beef Bus® stop? Follow @BeefBusOffical on X and Instagram for regular updates. Beef Bus® Food Truck

The Beef Bus® was not at a location announced previously, why?

The Beef Bus® was not at a location announced previously, why? We understand that our fans are excited to visit the food truck and we sincerely apologize if this happens. Sometimes things don't work out as planned and we are not able to have the truck in a previously announced location. When thi

What menu items are available on the Beef Bus®?

What menu items are available on the Beef Bus®? Prices will vary by location visit and include sales tax: Regular Italian beef sandwich Sweet peppers, hot giardiniera and mozzarella cheese each available for an additional charge Chicago-style hot dog Signature crinkle-cut fries Cheese sauce Ca