Does your house dressing need to be refrigerated? Yes, this item is received cold and should be kept refrigerated. Menu
Why can’t I find ribs on the menu? We do apologize for any inconvenience but we do not serve tamales and ribs outside of our immediate Chicagoland area. Menu
Where are your menu prices? In order to see the menu and prices for your specific location, please do select the location first from our website here: https://www.portillos.com/locations/ Menu
Is there pork or pork products in the chili? No, there is no pork or pork products in our chili. Menu
I love your yellow mustard, is this your own mustard? We actually use Woebers for our mustard. Menu
Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item. Menu
Do your hot dog or Hamburger buns contain any malt ingredients? Yes, both hot dog and hamburger buns contain malt in them. Menu
Why can't I order my Beef & Cheddar Croissant dipped? Sorry due to the nature of the croissant we are unable to dip it as it would fall apart. Menu
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards