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Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

Do you have a minimum order total for delivery?

Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum.  Delivery

What is your delivery zone?

What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click  here  to enter your address.  Delivery

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support.  Delivery

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash.  Delivery

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

Does your Polish sausage contain beef or pork?

Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu

Are the hot dogs and Jumbo hot dogs 100% beef?

Are the hot dogs and Jumbo hot dogs 100% beef? Yes, the Hot Dogs are beef, the casing is sheep. Jumbo hot dogs do not have a casing.  Menu

Where can I find out if a menu item contains MSG?

Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed.  Menu

Does the bowl of chili contain dairy if it requested without cheese?

Does the bowl of chili contain dairy if it requested without cheese? The chili its self does not contain dairy, please request without cheese.  Menu

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