What are Portillo’s Perks badges? Portillo’s Perks badges celebrate your love for all your Portillo’s favorites. Earn them based on what you order or how often you visit. Enjoy beef-worthy bragging rights, plus surprise offers along the way! Guest Services
Does the gravy for the Italian beef contain gluten? Our beef and gravy does not contain gluten, however cross contamination is possible. We recommend ordering the Take & Make Beef and gravy to ensure no cross contamination. Menu
Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun. Menu
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards
How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery
Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off. Delivery