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Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats?

Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats? Perks visits can only be earned by ordering directly through Portillo’s—whether in-restaurant, drive-thru, online at portillos.com or on the Portillo’s app. Orders placed throug

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

Can I add a message to my order?

Can I add a message to my order? Yes! When in check out you can add a message.  Gift Cards

What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

In what dollar amounts may I choose a Gift Card?

In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100.  Gift Cards

Can you receive money back from a Gift Card?

Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one.  Gift Cards

Will I get a call when my food arrives?

Will I get a call when my food arrives? You will get a text message when your food is being delivered and one when the driver is approaching the drop off.  Delivery

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

Who should I contact if I have a delivery issue?

Who should I contact if I have a delivery issue? If you placed your order directly with Portillo's, please do contact the location you ordered from. If you are unable to receive assistance, please do contact our Guest Services team here: Contact Us . If you have placed your order from a third pa

What service do you use to deliver?

What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash.  Delivery

Do you have a minimum order total for delivery?

Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum.  Delivery

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