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What if I forgot to scan my card?

What if I forgot to scan my card? No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account. Portillos Perks

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey

Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats?

Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats? Perks visits can only be earned by ordering directly through Portillo’s—whether in-restaurant, drive-thru, online at portillos.com or on the Portillo’s app. Orders placed throug

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night?

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night? Fundraiser night requests REQUIRE a Form-W9; we can't issue you your giveback check without it. If you do not have one or cannot acquire one for your organization at least 14 days in advance o

Do offers expire?

Do offers expire? Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card. Portillos Perks

How do I get the money we raised?

How do I get the money we raised? We will send you a check within 30 - 45 days. Fundraisers and Donations

How do I see my available rewards?

How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall

Will you be changing the menu options?

Will you be changing the menu options? We do not have plans to change the menu at this time. Beef Bus® Food Truck

Where do I see my badge progress?

Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks

Why was the line/wait-time so long when there are only a few items on the menu?

Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can.

Where do I see my badges?

Where do I see my badges? Once you earn a badge, it will appear on the front of your Portillo's Perks card in your mobile wallet. You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the t

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in