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My promo card isn't working.

My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number.  Gift Cards

Do Promo cards expire?

Do Promo cards expire? Yes, they expire on 3/31/2025  Gift Cards

What can I use my promo card on?

What can I use my promo card on? The promo card can be used like a gift card.  Gift Cards

I see the Beef Bus® is coming to my city, how do I get it to my location or event?

I see the Beef Bus® is coming to my city, how do I get it to my location or event? We already have a set schedule once a location is published, but you are welcome to request the Beef Bus ® for your event here , and someone from our catering team will reach out to you. Beef Bus® Food Truck

Why can't I find the schedule for the Beef Bus® in advance?

Why can't I find the schedule for the Beef Bus® in advance? We will post the schedule as soon as we have it locked in. Some locations are first-come, first-served so we don't want to publish until we're in place. You should follow our Instagram and  X  for the most up-to-date infor

The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill?

The website/socials said the Beef Bus® was going to be open, but when I arrived it wasn't there/was closed, what's the dill? Frankly , sometimes things happen that are out of our control and the Beef Bus ® has to wrap up early and roll out. When this happens, we do our best to accommodate the pe

Can we do a fundraiser night with the Beef Bus®?

Can we do a fundraiser night with the Beef Bus®? Unfortunately, no. We cannot host fundraiser nights with the Beef Bus ® . Beef Bus® Food Truck

How do I add more cheese sauce

How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin.  Caution: Do not overfill the basin. Late Night Wedding Catering

Can I order the Late night delivery without the Fountain?

Can I order the Late night delivery without the Fountain? Yes, of course. Please call our Catering Team at 866-YUM-BEEF (866-986-2333) and select option 3 to learn more. Late Night Wedding Catering

Who makes your Garden Dog®?

Who makes your Garden Dog®? The Garden Dog ® is crafted for Portillo's with 100% plant-based protein by Field Roast.  Menu

Is the Garden Dog® Vegan?

Is the Garden Dog® Vegan? All of the Garden Dog’s ingredients are vegan. While we cook it on the same char-grill as we cook meat, the section of the grill used for the Garden Dog ® is dedicated only to the Garden Dog ® . However, we cannot guarantee that the Garden Dog ® will not come into con

What is the Portillo's Garden Dog®?

What is the Portillo's Garden Dog®? The Garden Dog ® is our new plant-based hot dog made with 100% plant-based protein. Menu

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