Do you offer your catering menu for online ordering? Yes, you can access our printed Catering menu or for a specific location here . Ordering
Who do I contact for an online order that is missing items or incorrect? We do suggest that you contact the location that you ordered from directly first. If you are unable to do so, please contact our Guest Services team to further assist here: Contact Us . Ordering
Do I need to create a Portillo's account in order to order online? No, if you are using our app you can select the option to "continue as guest." If you are ordering on our website, you will be able to enter your contact information at the checkout screen. Ordering
Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance. Ordering
Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon. Ordering
Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own! Ordering
How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering
Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering
What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering
Do you have curbside pickup? Sorry no, we do not offer curbside pickup. Ordering
Where do I pick up my food inside? Find the large red "PICK UP" shelves located inside the restaurant. Your food will be displayed alphabetically by your first initial. Ordering
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake