Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item. Menu
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here: https://www.portillos.com/nutrition/ Menu
Do you have a vegan menu? While we don’t offer a vegan menu, you can modify any of our salads to remove cheese or meat. We also offer our Garden Dog sandwich, as well as pastas at certain locations. Menu
Will you be changing the menu options? We do not have plans to change the menu at this time. Beef Bus® Food Truck
Why was the line/wait-time so long when there are only a few items on the menu? We have a condensed kitchen which can only produce so much food at one time and accommodates only a few team members. We guarantee that our team members are working hard to get your order made as fast as they can.
Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs. Menu
Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders. Delivery
What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun. Menu
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu