Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping
I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery. Shipping
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food. Shipping
How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting https://www.portillos.com/tracking/ Shipping
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
How do I download my Perks card? Once you enroll in Portillo's Perks, you will receive a text message or email to download your Perks card to your mobile wallet. You can also find a link to download your Perks card in the account settings page at portillos.com/login . Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
What counts as a visit? Any online, in-restaurant, or drive-thru order with a sub-total over $5 counts as a Perks visit. Be sure to scan your Perks Card at checkout to ensure your visit is counted. If you’re ordering online, make sure you are logged into your account. Portillo