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The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting  https://www.portillos.com/tracking/ Shipping

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food.  Shipping

My code isn't working to take the survey

My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer.  Fry Survey

I am not able to take the survey

I am not able to take the survey There is a 7-day window of time to take the survey after your visit.  Fry Survey

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

Do rewards expire?

Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services

Can I transfer my rewards to others?

Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services

When will my visit be counted?

When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services

Can I use more than 1 reward at a time?

Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services

How do I earn a FREE Large Fry?

How do I earn a FREE Large Fry? New members who sign up for Portillo’s Perks will receive a welcome offer sent to their mobile wallet just for signing up! You can redeem the offer with any Portillo’s purchase over $10. Guest Services

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