I got the wrong package of food. We apologize. Please Contact Us with your order number and what you received. Shipping
Why don’t you ship with dry ice? We have found that the freezer packs do a nice job keeping the product fresh and won't freeze our fresh produce like dry ice would. Shipping
I cooked the food and it didn't taste as good. We apologize that you were not happy with the way your food tasted. We are unable to refund cooked product. Please make sure to follow the heating instructions accordingly. Shipping
When ordering a standard box, may items be substituted? We do apologize but we are unable to modify or provide substitutions for any items in our packages. Shipping
What time can I have the night wedding package delivered? The order must be within the delivery zone and delivered between 9pm-10:30pm Mon-Sun. Subject to availability. Late Night Wedding Catering
Who delivers the late night bites? Our skilled Catering Coordinator will deliver and set up your late night bites order. Late Night Wedding Catering
How far in advance can I book the late night wedding catering page? You must book 60 days in advance of your event date. Give us a call at 866-986-2333. Subject to availability. Late Night Wedding Catering
Where is the cheese sauce fountain available? To order this package, your event must be in the Chicagoland Illinois area and in our restaurant delivery range. Subject to availability. Late Night Wedding Catering
Does my event venue need to allow outside vendors? Yes. Subject to approval from venue. Late Night Wedding Catering
Is the fountain always available? No, the fountain is subject to availability. Please call us at 866-986-2333 to learn more. Late Night Wedding Catering
Do I have to order exactly what is shown in the package online? Portillo's has the ability to customize these orders to the amount of guests your expecting and what food items you'd like to serve. Late Night Wedding Catering
How much is the cheese sauce fountain? The cheese sauce fountain costs $250. We recommend it only runs for one hour at your event. Late Night Wedding Catering