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Can I get hot pasta?

Can I get hot pasta? You can pick up hot, ready to serve, regular or baked mostaccioli (choice of marinara or meat sauce) and vodka pasta at any of our restaurants.  Our Barnelli's restaurants also carry hot, ready to serve, specialty pastas.   Note: Barnelli's restaurant

Does Portillo's deliver?

Does Portillo's deliver? Our delivery spots do fill up quickly and we suggest you order as early as possible.  Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.   If delivery is not available, we do

When do I pay for my catering order?

When do I pay for my catering order? Payment is taken when you place the order in the app, online, over the phone. We accept Visa, Master Card, American Express, Discover Network and Portillo's Gift cards.  No personal checks are accepted. Cash is accepted for same day walk-in orders, howev

Do you ship to Alaska and Hawaii?

Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping

Do you have plain buns for the hot dogs?

Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs.  Menu

Does the catering salads come with bread?

Does the catering salads come with bread? No, the catering salads do not come with bread.   Catering

Who delivers your food?

Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders.  Delivery

What is on top of the hamburger buns?

What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun.  Menu

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

Where can I find out if a menu item contains MSG?

Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed.  Menu

Need Pricing or a quote for an event?

Need Pricing or a quote for an event? Because items and pricing are subject to change, this is the most accurate way to get real-time pricing. Click here , you will be directed to our ordering platform. Enter the city of the closest Portillo’s to your event. Look through the menu for current p

What is the Call Center Hours for catering assistance?

What is the Call Center Hours for catering assistance? 866-YUM-BEEF  (866-986-2333) Our call center hours are CST Monday - Friday 9:00 am - 8:00 pm Saturday - Sunday 9:00 am - 6:00 pm Closed Thanksgiving Day and Christmas Day   Catering

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