Search Results

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

Can you purchase the bread used for your Italian beef sandwiches?

Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item. Menu

What if I forgot to scan my card?

What if I forgot to scan my card? No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account. Portillos Perks

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey

Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats?

Can I earn Perks visits when I order through third-party platforms like DoorDash, Grubhub, or Uber Eats? Perks visits can only be earned by ordering directly through Portillo’s—whether in-restaurant, drive-thru, online at portillos.com or on the Portillo’s app. Orders placed throug

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night?

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night? Fundraiser night requests REQUIRE a Form-W9; we can't issue you your giveback check without it. If you do not have one or cannot acquire one for your organization at least 14 days in advance o

Which items on your menu are Gluten free?

Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here: https://www.portillos.com/nutrition/ Menu

Do you have a vegan menu?

Do you have a vegan menu? While we don’t offer a vegan menu, you can modify any of our salads to remove cheese or meat. We also offer our Garden Dog sandwich, as well as pastas at certain locations. Menu

How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

Do offers expire?

Do offers expire? Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card. Portillos Perks

How do I get the money we raised?

How do I get the money we raised? We will send you a check within 30 - 45 days. Fundraisers and Donations

How do I see my available rewards?

How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall