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Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

How do our Fundraisers work?

How do our Fundraisers work? Portillo's will donate 20% of the sales that your organization earns! The amount will be donated when someone comes in with your flyer (smart phone counts, too) or mentions your organization at checkout. Feel free to dine in, carry out, or go through the drive thru.

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Donation requests can be made by visiting  https://www.portillos.com/good/ . Fundraisers and Donations

Can I place an online order for my fundraiser?

Can I place an online order for my fundraiser? Yes, takeout and catering orders placed for PICKUP only on the designated fundraiser date, at Portillos.com and on the Portillo's app can be added to fundraisers. You MUST enter the unique location code provided on your fundraiser flyer in the "

When do fundraisers take place?

When do fundraisers take place? Fundraisers are typically hosted Monday-Thursday evenings from 5-8pm. Fundraisers and Donations

I need to change/modify my fundraiser online, what do I do?

I need to change/modify my fundraiser online, what do I do? Any changes/modifications require us to create a new order.  You will need to re-enter the fundraiser code if making online modifications. Please note the codes are NOT automatically transferred over to the new order.  Fundra

How do I get the money we raised?

How do I get the money we raised? We will send you a check within 30 - 45 days.  Fundraisers and Donations

How do I make my fundraiser successful?

How do I make my fundraiser successful? Promote! Create a Facebook event, post on your website or send an email to your friends and family. Print the flyer that we send you and post them at relevant locations: Schools, Coffee Shops, Gyms. Fundraisers and Donations

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

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