Search Results

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do you still ship your ribs?

Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Due to the high volume of donation requests we receive, all requests are considered on a first come basis, and according to allocation for various areas. All requests must be submitted two weeks in advance at www.portillos.com/good/ . Fundraisers and D

Can I host a fundraiser at more than one location on the same date?

Can I host a fundraiser at more than one location on the same date? Yes you can. However, you must submit a request for each location on the desired date and each location must reach $200 in sales to receive a giveback check from that location. Fundraisers and Donations

Does Portillo's promote fundraiser nights for the host organizations?

Does Portillo's promote fundraiser nights for the host organizations? No, we do not. Promoting the fundraiser is up to the organizer. Fundraisers and Donations

How do I know if the date I'm interested in is available?

How do I know if the date I'm interested in is available? Once you select your preferred location from the drop down menu on the request form, click on the date selector. If the date is unavailable it will be marked out with a red "X". Fundraisers and Donations

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted?

I emailed/mailed/faxed/left a voice mail requesting a fundraiser night or donation and haven't heard back, how do I know if my request was received or accepted? We only accept requests made at w ww.portillos.com/good/ . Requests made any other way will not be answered or accepted. Fundraisers and Do

Do we need a Form-W9 for a donation request?

Do we need a Form-W9 for a donation request? Donation Requests do not require a Form-W9, but do require proof of non-profit status. Uploading a copy of your 501-c3 status or tax exemption will satisfy this requirement. Fundraisers and Donations