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Is the French bread included with the cost of the beef?

Is the French bread included with the cost of the beef? Our catering bread is a type of French bread and is sold separately. Each loaf yields (8) 4-inch pieces of bread. Catering

Is it possible to pick up my catering order through the drive-thru?

Is it possible to pick up my catering order through the drive-thru? No, it is not possible to pick up a catering order through the drive-thru. Much of the packaging we use is too large to pass through the window. We invite you to pick up inside at the catering counter. Catering

Where do I go to pick up my catering order?

Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering

Does Portillo's offer discounts?

Does Portillo's offer discounts? We currently do not have any promotions at this time. Catering

Does Portillo's sell any raw product?

Does Portillo's sell any raw product? All of our product is fully cooked and ready to serve. Even our items that come cold are precooked and just need warming. Catering

Is there a minimum amount that I must spend on a catering order?

Is there a minimum amount that I must spend on a catering order? There are no minimum item or dollar ordering restrictions on our catering menu. Catering

How do I place a shipping order?

How do I place a shipping order? You can place a shipping order by clicking here . Please note that we only have an official partnership with Tastes of Chicago for shipping orders. Orders for shipping placed through any other website or vendor are not affiliated with Portillo's. Shipping

My shipping address is wrong, how do I fix it?

My shipping address is wrong, how do I fix it? Please call 866-986-2333 or Contact Us as soon as you notice the address is incorrect. We will need 2 business days to correct the issue. All requests need to include the order number and the new address. Shipping

How do I cancel my order?

How do I cancel my order? Please call 866-986-2333 or Contact Us . All cancellation or change requests must include the billing name and the order number. Although we will make every effort to process your cancellation or change request, we cannot guarantee that we will be able to make th

Can I ship outside the United States?

Can I ship outside the United States? We are able to ship our products anywhere in the United States. We are not able to ship to Canada or outside the United States at this time. Shipping

Which days do you ship?

Which days do you ship? Food Orders: Sunday – No Arrivals Monday - No Arrivals Tuesday – Next Day Standard & Next Day Priority Wednesday – Standard 2-day, Next Day Standard, Next Day Priority Thursday - Standard 2-day, Next Day Standard, Next Day Priority Friday - Standard 2-da

I need help placing an order.

I need help placing an order. If you need help placing an order, please call 866-986-2333. Shipping