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What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

Can you purchase the bread used for your Italian beef sandwiches?

Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item.  Menu

How do I purchase a Gift Card?

How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location.  Gift Cards

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night?

I see that the form requires a Form-W9. What is this and do I need to have this for a fundraiser night? Fundraiser night requests REQUIRE a Form-W9; we can't issue you your giveback check without it. If you do not have one or cannot acquire one for your organization at least 14 days in advance o

Which items on your menu are Gluten free?

Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here:  https://www.portillos.com/nutrition/ Menu

Do you have a vegan menu?

Do you have a vegan menu? While we don’t offer a vegan menu, you can modify any of our salads to remove cheese or meat. We also offer our Garden Dog sandwich, as well as pastas at certain locations. Menu

How do I know my order is correct?

How do I know my order is correct? You will view your order confirmation page showing your address and what was purchased before you finalized your order. Once you click purchase, the order is finalized. Your order number and confirmation information will be emailed to you as well. Please make sure

How do I get the money we raised?

How do I get the money we raised? We will send you a check within 30 - 45 days.  Fundraisers and Donations

Do you ship to Alaska and Hawaii?

Do you ship to Alaska and Hawaii? Yes, it is sent Priority overnight via FedEx and will incur an additional fee. The shipment still will arrive in 2 days. Specific zip codes and service types may vary. Shipping

Do you have plain buns for the hot dogs?

Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs.  Menu

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