I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
When do you start offering the Promo cards? Starting November 11, 2025 - December 26, 2025, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards
Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number. Gift Cards
What can I use my promo card on? The promo card can be used like a gift card. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2026 Gift Cards
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey