What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item. Menu
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Do you have a vegan menu? While we don’t offer a vegan menu, you can modify any of our salads to remove cheese or meat. We also offer our Garden Dog sandwich, as well as pastas at certain locations. Menu
Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs. Menu
What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun. Menu
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu
How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards