How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards
How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards
How do I earn the First Bite badge? The First Bite badge is awarded after your very first visit as a Portillo’s Perks member. It’s our way of saying, “Welcome to the family!” Guest Services
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
What are Portillo’s Perks badges? Portillo’s Perks badges celebrate your love for all your Portillo’s favorites. Earn them based on what you order or how often you visit. Enjoy beef-worthy bragging rights, plus surprise offers along the way! Guest Services
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards