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Is there a minimum amount that I must spend on a catering order?

Is there a minimum amount that I must spend on a catering order? There are no minimum item or dollar ordering restrictions on our catering menu. Catering

Does Portillo's offer discounts?

Does Portillo's offer discounts? We currently do not have any promotions at this time.  Catering

Does Portillo's sell any raw product?

Does Portillo's sell any raw product? All of our product is fully cooked and ready to serve.  Even our items that come cold are precooked and just need warming.  Catering

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here  or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card.  Gift Cards

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one.  Gift Cards

Can you receive money back from a Gift Card?

Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards

In what dollar amounts may I choose a Gift Card?

In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100.  Gift Cards

Help, I received an empty envelope.

Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or  portillos@buyatab.com Gift Cards

What is the cut off time to receive my card in 3 days?

What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards

Help, I lost my gift card.

Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card.  Gift Cards

When do you start offering the Promo cards?

When do you start offering the Promo cards? Starting November 11, 2025 - December 26, 2025, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards

I lost my Promo card.

I lost my Promo card. We are sorry they are not replaceable, please treat them like cash.  Gift Cards

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