What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu
Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient. Menu
Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu
Does the bowl of chili contain dairy if it requested without cheese? The chili its self does not contain dairy, please request without cheese. Menu
Why does your website show shellfish allergen when nothing on your menu has shellfish? It is possible for shellfish to be processed on the same equipment as our fish fillet. Menu
What's a Chicago style hot dog? A Chicago Hot Dog with everything contains: mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. Menu
Do you have a vegan menu? While we don’t offer a vegan menu, you can modify any of our salads to remove cheese or meat. We also offer our Garden Dog sandwich, as well as pastas at certain locations. Menu
Where did the Tamales go? Sorry, Tamales have been removed from some of our markets. We do ship them to all 50 states check it out here . Menu