Search Results

Does Portillo's deliver?

Does Portillo's deliver? Our delivery spots do fill up quickly and we suggest you order as early as possible. Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees. If delivery is not available, we do

When will my Gift Card order be mailed?

When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards

Where do I go to pick up my catering order?

Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering

Are you able to add money to a Gift Card?

Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards

Can I do premade sandwiches?

Can I do premade sandwiches? Yes, We offer our individually wrapped Fast Pack Sandwiches, in quantities of 8, here for a quick grab and go experience. Catering

Do you sell fried chicken at any of your locations?

Do you sell fried chicken at any of your locations? While we do not offer bone-in fried chicken on our menu, all Portillo's restaurants offer chicken tenders. Catering

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise

Need Pricing or a quote for an event?

Need Pricing or a quote for an event? Because items and pricing are subject to change, this is the most accurate way to get real-time pricing. Click here , you will be directed to our ordering platform. Enter the city of the closest Portillo’s to your event. Look through the menu for current p

What is the Call Center Hours for catering assistance?

What is the Call Center Hours for catering assistance? 866-YUM-BEEF (866-986-2333) Our call center hours are CST Monday - Friday 9:00 am - 8:00 pm Saturday - Sunday 9:00 am - 6:00 pm Closed Thanksgiving Day and Christmas Day Catering

Need to cancel or modify order?

Need to cancel or modify order? Visit Portillos.com or call 866-YUM-BEEF (866-986-2333) at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canceled at least 24 hours in advance of the scheduled delivery or pickup. Caterin

How much advanced notice is required to place a catering order?

How much advanced notice is required to place a catering order? Take and Make beef, bread and peppers are always readily available for pickup at any of our restaurants with no notice required. For other orders we ask for 3-4 days' notice. Orders can be placed after this time but may be sub

Do you have any catering vegan options?

Do you have any catering vegan options? Yes, you can order a Fast Pack of Garden Dogs. You can also customize any catering salad to be vegan by removing the protein and dairy options. Catering