Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck
How many food trucks does Portillo's have? We only have the one…for now! Beef Bus® Food Truck
Can I franchise a Portillo’s food truck? Portillo's does not franchise any of its locations, this includes its food truck(s). Beef Bus® Food Truck
How can I get the Beef Bus® at my event? You can request the Beef Bus ® for your event here , someone from our catering team will reach out to you. We receive a lot of requests for the Beef Bus ® and cannot accommodate every request. Beef Bus® Food Truck
Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections. Shipping
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
Do you offer wholesale prices? No, we do not offer discounts on our product. Shipping
How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise
Do you still ship your ribs? Sorry, no we do not ship our ribs. Shipping
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards
When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards