Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
How do I add, remove, and edit payment card information? To remove a card, please log into your Portillo's account. Click on your account settings and you can delete any credit card or gift card from your account. You can add a card at check out. Ordering
How can I track when my food is supposed to arrive? If you have the Portillo's app you can track your order through it, you also would have received a text with a link to tracking. Delivery
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Can I scan multiple Portillo’s Perks cards during a visit? No, you can only scan one Portillo’s Perks card per transaction. Portillos Perks