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How do I purchase a Gift Card?

How do I purchase a Gift Card? A gift card may be purchased online here at portillos.com or you can also purchase gift cards at any Portillo's or Barnelli's restaurant location. Gift Cards

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card. Gift Cards

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

Do rewards expire?

Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake

Where can I go to place a delivery order?

Where can I go to place a delivery order? We offer the option to place a delivery order with Portillo's through our website www.portillos.com, the Portillo's app. Ordering

I lost my phone, did I lose my rewards?

I lost my phone, did I lose my rewards? We’re sorry you lost your phone! Contact your service provider and once you have a new phone, log into your account on www.portillos.com/login , and redownload your Portillo’s Perks card and any rewards to your mobile wallet. Guest Services

Can a Gift Card be used to purchase a shipping order?

Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards

Can I get the Lemon Cake shipped?

Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake

Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

How do our Fundraisers work?

How do our Fundraisers work? Portillo's will donate 20% of the sales that your organization earns! The amount will be donated when someone comes in with your flyer (smart phone counts, too) or mentions your organization at checkout. Feel free to dine in, carry out, or go through the drive thru.

Does Portillo's accept donation requests?

Does Portillo's accept donation requests? Donation requests can be made by visiting https://www.portillos.com/good/ . Fundraisers and Donations