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What payment options do you accept?

What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards

How many sandwiches can I make per pound of beef?

How many sandwiches can I make per pound of beef? One pound of Portillo's Italian beef yields (8) 4-inch sandwiches.  Catering

Can I add a message to my order?

Can I add a message to my order? Yes! When in check out you can add a message.  Gift Cards

Can I get hot pasta?

Can I get hot pasta? You can pick up hot, ready to serve, regular or baked mostaccioli (choice of marinara or meat sauce) and vodka pasta at any of our restaurants.  Our Barnelli's restaurants also carry hot, ready to serve, specialty pastas.   Note: Barnelli's restaurant

I need help placing an order

I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards

Do you have any catering vegan options?

Do you have any catering vegan options? Yes, you can order a Fast Pack of Garden Dogs. You can also customize any catering salad to be vegan by removing the protein and dairy options. Catering

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

I am a Door Dasher and had an issue with delivery

I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support.  Delivery

When do I pay for my catering order?

When do I pay for my catering order? Payment is taken when you place the order in the app, online, over the phone. We accept Visa, Master Card, American Express, Discover Network and Portillo's Gift cards.  No personal checks are accepted. Cash is accepted for same day walk-in orders, howev

Does Portillo's deliver?

Does Portillo's deliver? Our delivery spots do fill up quickly and we suggest you order as early as possible.  Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.   If delivery is not available, we do

Can a Gift Card be used to purchase a shipping order?

Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order.  Gift Cards

Where do I go to pick up my catering order?

Where do I go to pick up my catering order? In order to provide better and faster service, Portillo's now has designated pickup areas in all of our restaurants. This counter/shelf is usually located near the bar and dessert counter. Catering

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