Does the Garden Dog® contain soy? No, the Garden Dog ® does not contain soy. Menu
Where can I order a plant-based Garden Dog®? The Garden Dog ® is available at all locations. Menu
Can I order chili on the plant-based Garden Dog®? Yes, you can add chili, however our chili contains meat. Menu
Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise
What sizes are available in the Crocs? • M4/W6 • M5/W7 • M6/W8 •
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
How Do I Return a Product? To return a product, please print and fill out the return slip found here . If you have any questions, please reach out to guestservices@portillos.com. Merchandise
Do rewards expire? Yes, each reward has an expiration date listed on the back of your Perks card. Guest Services
Can I transfer my rewards to others? Sorry, your rewards are exclusively yours and can’t be transferred to someone else. Guest Services
When will my visit be counted? Your visit will show up on your account within 24 hours after it is earned. Guest Services
Can I use more than 1 reward at a time? No, you can only use one reward per transaction. Guest Services