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Do you honor tax-exemption?

Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com  before  placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in

What is the return policy?

What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit.  Merchandise

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

Can the beef and gravy be frozen after cooking it?

Can the beef and gravy be frozen after cooking it? For quality purposes we don’t suggest freezing the beef after its been heated or cooked. Menu

Does your Polish sausage contain beef or pork?

Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu

Where can I find out if a menu item contains MSG?

Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed.  Menu

Are the hot dogs and Jumbo hot dogs 100% beef?

Are the hot dogs and Jumbo hot dogs 100% beef? Yes, the Hot Dogs are beef, the casing is sheep. Jumbo hot dogs do not have a casing.  Menu

Does the bowl of chili contain dairy if it requested without cheese?

Does the bowl of chili contain dairy if it requested without cheese? The chili its self does not contain dairy, please request without cheese.  Menu

Why does your website show shellfish allergen when nothing on your menu has shellfish?

Why does your website show shellfish allergen when nothing on your menu has shellfish? It is possible for shellfish to be processed on the same equipment as our fish fillet. Menu

Where did the Tamales go?

Where did the Tamales go? Sorry, Tamales have been removed from some of our markets. We do ship them to all 50 states check it out here . Menu

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