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Do you provide or sell service items?

Do you provide or sell service items? Most of our items do come with serving utensils. We do offer them ala carte if you would like to purchase additional. They can be found under our service items category here . Catering

Do you have and cookies or dessert bar trays?

Do you have and cookies or dessert bar trays? We do not offer cookies or dessert bar trays at this time. Catering

Can you do a delivery with (3) part shifts/ early 3 a.m.-5 a.m. shift?

Can you do a delivery with (3) part shifts/ early 3 a.m.-5 a.m. shift? Our delivery spots do fill up quickly and we suggest you order as early as possible.   Deliveries are based upon distance and driver availability. Order setup is subject to driver availability and may incur additional fees.&

The recipient of the package I sent did not receive the "Gift Message" that I entered.

The recipient of the package I sent did not receive the "Gift Message" that I entered. The Gift Message is located on the FedEx Shipping Label that was affixed to the outside of the box containing the food at the bottom. Shipping

I ordered this as a gift and the recipient refused the delivery.

I ordered this as a gift and the recipient refused the delivery. Since the item is perishable, we are unable to re-ship or refund. Please let the recipient know that a gift is being sent their way before the scheduled date of delivery.  Shipping

Where can I purchase Portillo’s Crocs?

Where can I purchase Portillo’s Crocs? https://www.portillos.com/crocs Merchandise

What sizes are available in the Crocs?

What sizes are available in the Crocs? •            M4/W6 •            M5/W7 •            M6/W8   •  

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants.   Lemon Cake

When will the Lemon cake be available?

When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025  -  August 31st, 2025.  Lemon Cake

What is the Lemon Cake?

What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting.  Lemon Cake

The recipient of the package I sent did not receive the "Gift Message" that I entered

The recipient of the package I sent did not receive the "Gift Message" that I entered The gift message is located on the FedEx Shipping Label that was affixed to the box containing the food.  Shipping

How do I check my delivery status?

How do I check my delivery status? You will receive an email with the tracking number for FedEx in it, simply go to FedEx.com and track the package. If you don’t have your tracking number you can find it by visiting  https://www.portillos.com/tracking/ Shipping

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