What can I use my promo card on? The promo card can be used like a gift card. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2026 Gift Cards
How do I add more cheese sauce Should more cheese sauce need to be added after the driver has left, more can be poured from the package into the basin. Caution: Do not overfill the basin. Late Night Wedding Catering
Can I order the Late night delivery without the Fountain? Yes, of course. Please call us at 866-986-2333 to learn more. Late Night Wedding Catering
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
What is the Lemon Cake? Two layers of yellow caked topped with sweet lemon frosting. Lemon Cake
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
Can I use the Wi-Fi without a Portillo’s Perks account? No, guest access is not available. You must have a Portillo’s Perks account to connect to the Wi-Fi. Our Restaurants