Do you have a minimum order total for delivery? For delivery, there is a $15 order minimum. Delivery
What is your delivery zone? The delivery range varies by location. To see if we deliver to your specific location, check out our app or click here to enter your address. Delivery
What service do you use to deliver? If you place your order directly with Portillo's, our delivery is serviced by Door Dash. Delivery
I am a Door Dasher and had an issue with delivery Please reach out to Door Dash driver support. Delivery
When will the Lemon cake be available? Lemon Cakes, Lemon Cake Shakes and Strawberry Lemon Cake Shakes are available from April 1, 2025 - August 31st, 2025. Lemon Cake
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
My code isn't working to take the survey If you are taking the survey within 7 days of purchase please check your code was entered correctly. If you are taking the survey after 7 days of purchase sorry the code is not valid to take the survey any longer. Fry Survey
I am not able to take the survey There is a 7-day window of time to take the survey after your visit. Fry Survey
I didn’t receive my code for a Free Fry? Please contact us , so we can make it right. Fry Survey
What is Portillo's Perks? Portillo's Perks is our reward program that lets you earn and redeem delicious perks. Every visit brings you closer to exclusive rewards, badges, and surprise offers. Portillos Perks
How do I become a Portillo’s Perk member? Joining is easy! Sign up at portillos.com/perks and add the Perks card to your mobile wallet Portillos Perks
What do I get? As a new member, you’ll get a free large fry for signing up, earn special badges for your visits, free cake on your birthday, and surprise offers throughout the year! Portillos Perks