Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards
What payment options do you accept? The payment options are MasterCard, Visa, American Express and Discover cards. Gift Cards
Are you able to add money to a Gift Card? No, cards are not reloadable, you would need to purchase another one. Gift Cards
Can you receive money back from a Gift Card? No, there is no cash back on gift cards Gift Cards
In what dollar amounts may I choose a Gift Card? Online gift cards can be purchased for the following amounts: $10,$25, $50, $75 & $100. If you wish to purchase for different dollar amount you may buy them at any of our locations for any dollar value from $5-100. Gift Cards
I need to change/modify my fundraiser online, what do I do? Any changes/modifications require us to create a new order. You will need to re-enter the fundraiser code if making online modifications. Please note the codes are NOT automatically transferred over to the new order. Fundra
When do fundraisers take place? Fundraisers are typically hosted Monday-Thursday evenings from 5-8pm. Fundraisers and Donations
How do I make my fundraiser successful? Promote! Create a Facebook event, post on your website or send an email to your friends and family. Print the flyer that we send you and post them at relevant locations: Schools, Coffee Shops, Gyms. Fundraisers and Donations
How do I get the money we raised? We will send you a check within 30 - 45 days. Fundraisers and Donations
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items. Merchandise