What if I forgot to scan my card? No problem! Call 866-YUM-BEEF and provide your receipt details to have the visit added to your account. Portillos Perks
I need help placing an order You can call 855-472-1875 if you need assistance purchasing a gift card. Gift Cards
Does your Polish sausage contain beef or pork? The sausage contains both beef & pork. Menu
Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun. Menu
Where can I find the next Beef Bus® stop? Follow @BeefBusOffical on X and Instagram for regular updates. Beef Bus® Food Truck
Do you sell your BBQ sauce or any of your dressing in a jar? Yes, we do sell our BBQ sauce, House dressing, Cesar dressing, and our new Giardiniera Sauce at our restaurants. Menu
How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall
Is it possible to purchase hot beef and or hot gravy? We do not combine the beef and hot gravy together in a tray because the beef will become tough. The Party Packages are full meals, including pre-fluffed beef and hot gravy. They are quick to setup and serve your group easily, even if a
Who do I talk to about an issue with my order? The Beef Bus ® is an event experience, so we are not able to offer refunds or compensation. If you experience an issue with your meal, please bring it to the attention of a team member at the time. Beef Bus® Food Truck
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards