Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Help, I received an empty envelope. Please contact Customer Support: 1-855-472-1875 or portillos@buyatab.com Gift Cards
What is the cut off time to receive my card in 3 days? Orders must be placed by 1pm. Gift Cards
Help, I lost my gift card. If the card has a full value, we can reship a new one with standard post. If the card is partially used, we are unable to issue a new card. Gift Cards
When do Promo cards start? Starting November 5, 2024 - December 26, 2024, for every $50 in gift card you purchase you will receive a $10 Promo card. Gift Cards
My promo card isn't working. Please do a balance inquiry on your card and that should activate the card for use. If you still need help please email us at Contact Us and include your card number. Gift Cards
Do Promo cards expire? Yes, they expire on 3/31/2025 Gift Cards
I lost my Promo card. We are sorry they are not replaceable, please treat them like cash. Gift Cards
What can I use my promo card on? The promo card can be used like a gift card. Gift Cards
What is the Portillo's Garden Dog®? The Garden Dog ® is our new plant-based hot dog made with 100% plant-based protein. Menu
What allergens are in the Garden dog®? The Garden dog ® contains wheat. These hot dogs gain their protein punch from pea protein, so the Garden dog ® may not be suitable for guests with a peanut allergy. Menu
How do you cook the Garden® Dog? The Garden Dog ® is char-grilled inside our restaurant. Menu