Which items on your menu are Gluten free? While we don’t have a separate gluten free menu, you are able to modify items to remove items containing gluten. Please check out our Nutritional and Allergen information here: https://www.portillos.com/nutrition/ Menu
Can I get the Lemon Cake shipped? Sorry no, the Lemon Cake is too delicate to make the shipping journey. Lemon Cake
What's a Chicago style hot dog? A Chicago Hot Dog with everything contains: mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. Menu
Can you purchase the bread used for your Italian beef sandwiches? Yes, we do offer this item to bring home alongside our famous Italian beef. This can be purchased in a restaurant or online but is unavailable for shipping as an individual item. Menu
Do you honor tax-exemption? Yes, we do. For catering orders, please email the letter to catering@portillos.com before placing the order. Be sure to name the file with your organization name and include in the email your contact information so we can confirm receipt and assist you in
How can I place a pickup order? Visit portillos.com and click on "order now", then select "inside pickup". Ordering
I’m looking to place an order, what is the best way to do this? All takeout orders can be placed online. The best way is to place your order directly on the Portillo’s website or Portillo’s App for the best dill! Ordering
I don’t have a cell phone/way to get online. How can I place my order in advance? We are happy to place your order upon arrival; we have team members available to assist you once you arrive. We will work quickly to place and prepare your order for you. Ordering
How early can I place an order? All takeout orders can be placed up to 45 days in advance. To place your takeout order in advance, please visit our website portillos.com, or download our Portillo’s App. Ordering
Why can’t I call in to place my takeout order over the phone? W e have updated our online ordering platforms and will no longer be offering the option to place takeout orders over the phone Ordering
How do I modify my order? If you have placed your order for immediate pickup or delivery, we are unable to modify the order. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canc
How do I cancel my order? If you placed your order for ASAP you are unable to change this order. If you have placed your order for a future date or time you can modify it by logging in to your Portillo's account. Visit Portillos.com or call 866-YUM-BEEF at least 24 hours before delivery or