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Who do I contact for an online order that is missing items or incorrect?

Who do I contact for an online order that is missing items or incorrect? We do suggest that you contact the location that you ordered from directly first. If you are unable to do so, please contact our Guest Services team to further assist here: Contact Us . Ordering

Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service?

Who do I contact for an online order that was placed with Door Dash, Uber Eats or any other 3rd party delivery service? If you have placed your order outside of our app or website, please do contact the service used for assistance.  Ordering

Can you label each item for group orders

Can you label each item for group orders At this time, we are unable to label items individually but look to offer this feature very soon.  Ordering

Help, your website has changed. How do I customize a menu item?

Help, your website has changed. How do I customize a menu item? Yes, we made it more user friendly. To customize an item click "customize" you can either remove standard toppings or build your own!  Ordering

Why can't I find a big beef?

Why can't I find a big beef? Click on Italian Beef sandwich and you will see Big Beef as your option. Ordering

What is a Jumbo Cheese Sauce?

What is a Jumbo Cheese Sauce? Our famous cheese sauce served family-style. Enough for the French Fry Fast Pack or Onion Ring Fast Pack order. Ordering

How do I update my account?

How do I update my account? Once you log in click on the bottom of the screen "Update Account Settings". Ordering

Why can’t we purchase other Portillo's food items to be shipped?

Why can’t we purchase other Portillo's food items to be shipped? We continue to look at adding and testing items to be shipped all year. When an item has been completely tested it will be added to our shipping selections.  Shipping

Do you offer wholesale prices?

Do you offer wholesale prices? No, we do not offer discounts on our product.  Shipping

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

How long does it take to get my order?

How long does it take to get my order? All merchandise is shipped UPS ground which can take up to 5-7 days to receive. Merchandise

Do any items on your menu contain Red Dye #6?

Do any items on your menu contain Red Dye #6? Yes, our Chocolate cake does have this listed as an ingredient.  Menu

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