Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information. Menu
How do I see my available rewards? Check the back of your Perks card to view your available rewards. You can also see any rewards in your account when you check in at the restaurant counter or at a kiosk. Badge achievement rewards are sent via text and email and can be downloaded to your mobile wall
Where do I see my badge progress? You can track your badge progress by viewing the back of your Perks card. Open your mobile wallet, click your Portillo’s Perks card, and tap the 3 dots in the top right corner to view the back. Portillos Perks
Do you have plain buns for the hot dogs? No, we only offer the poppy seed bun for our Hot dogs. Menu
Who delivers your food? We do use Door Dash as a delivery partner as well as some locations offer Portillo's delivery drivers for larger orders. Delivery
What is on top of the hamburger buns? Our hamburger buns have a corn dusting on them, you can substitute them for a brioche bun or ask for no bun. Menu
What is the return policy? New and unused merchandise with original sales receipt may be returned within 30 days of purchase for a restaurant credit. Merchandise
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
When will my Gift Card order be mailed? If we receive an order by 1pm we will ship it out the next day. Gift Cards
Can a Gift Card be used to purchase a shipping order? Yes! You can use your gift card for your shipping order. Gift Cards
Can I add a message to my order? Yes! When in check out you can add a message. Gift Cards