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Do you have gluten free pasta or buns?

Do you have gluten free pasta or buns? Sorry, we do not offer gluten free breads or pastas. You can order the items as a nudie or without bun.  Menu

Is there nutritional information available?

Is there nutritional information available? Yes, please visit this page to view our nutritional and allergen information.  Menu

Do you have a kids menu?

Do you have a kids menu? Portillo's does not offer a kids menu, however we do have a very kid friendly menu that includes hot dogs, chicken tenders and every kid loves CHEESE FRIES! Menu

How do I track my order?

How do I track my order? All merchandise is shipped UPS ground and we do not send out tracking info for these items.  Merchandise

Do you sell your BBQ sauce or any of your dressing in a jar?

Do you sell your BBQ sauce or any of your dressing in a jar? Yes, we do sell our BBQ sauce, House dressing, Cesar dressing, and our new Giardiniera Sauce at our restaurants.  Menu

Do offers expire?

Do offers expire? Yes, each reward has an expiration date listed on the back of your Perks mobile wallet card. Portillos Perks

Where can I get the Lemon Cake?

Where can I get the Lemon Cake? You can get Lemon Cake at any of our restaurants.   Lemon Cake

Where is the nutritional information?

Where is the nutritional information? Portillo's Nutritional and Allergen information can be found here. Menu

I didn’t receive my code for a Free Fry?

I didn’t receive my code for a Free Fry? Please contact us , so we can make it right.  Fry Survey

How do I check the balance of a Gift Card?

How do I check the balance of a Gift Card? You can check your balance here  or by calling 844-447-7251. You will need the pin number which is located under the grey scratch-off box on the back of the gift card.  Gift Cards

Where are your menu prices?

Where are your menu prices? In order to see the menu and prices for your specific location, please do select the location first from our website here: https://www.portillos.com/locations/ Menu

I lost my phone, did I lose my rewards?

I lost my phone, did I lose my rewards? We’re sorry you lost your phone, you did not lose your offers! Contact your service provider and once you have a new phone, log into your account on www.portillos.com/login , and redownload your Portillo’s Perks card and any rewards to your mo

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