What are your restaurant's hours of operation? Most of our restaurants are open from 10:30am - 10pm but do vary by location. Please select your desired location for its hours here : www.portillos.com/locations Our Restaurants
Is there a way to track my gift card? Only for expedited shipping orders do you receive a tracking number. Gift Cards
Where can a Gift Card be used? Portillo's gift cards can be used at all of our locations as well as online for catering, nationwide shipping, merchandise, and apparel. Gift cards can not be used to purchase more gift cards. Gift Cards
Where are your menu prices? In order to see the menu and prices for your specific location, please do select the location first from our website here: https://www.portillos.com/locations/ Menu
Should I freeze my product? For best quality, we don't recommend refreezing the product if it arrived over 32 degrees. If the product arrived still frozen you can keep it frozen for 3 months. Shipping
Where can I find out if a menu item contains MSG? Please check out our Nutritional menu as MSG is listed. Menu
Are the hot dogs and Jumbo hot dogs 100% beef? Yes, the Hot Dogs are beef, the casing is sheep. Jumbo hot dogs do not have a casing. Menu
Need Pricing or a quote for an event? Because items and pricing are subject to change, this is the most accurate way to get real-time pricing. Click here , you will be directed to our ordering platform. Enter the city of the closest Portillo’s to your event. Look through the menu for current p
What is the Call Center Hours for catering assistance? Call us toll-free at 866-986-2333 Our call center hours are CST Monday - Friday 9:00 am - 8:00 pm Saturday - Sunday 9:00 am - 6:00 pm Closed: Thanksgiving Day and Christmas Day Catering
Need to cancel or modify order? Visit Portillos.com or call 866-986-2333 at least 24 hours before delivery or pickup time. Due to inventory & labor costs, refunds are only available for orders canceled at least 24 hours in advance of the scheduled delivery or pickup. Catering
Is it possible to pick up my catering order through the drive-thru? No, it is not possible to pick up a catering order through the drive-thru. Much of the packaging we use is too large to pass through the window. We invite you to pick up inside at the catering counter. Catering
Is the French bread included with the cost of the beef? Our catering bread is a type of French bread and is sold separately. Each loaf yields (8) 4-inch pieces of bread. Catering